From what age is access to gaming machines with cash prizes allowed?
Access to the gaming room is allowed only to persons identified on the basis of the specific gaming device (hereinafter referred to as the "Game Card"), who have reached the age of 21, only after expressing their consent to participate in gambling.
Which identity document allows registration in the halls with slot machines with cash winnings of the LNM and participation in gambling?
A person's registration is carried out on the basis of the following valid documents: -identity card for citizens of the Republic of Moldova; For foreign citizens: -passport, including service or diplomatic (according to Law No. 273/1994 on identity documents in the national passport system); -residence permit; -travel document of a stateless person (Convention on the Status of Stateless Persons of September 28, 1954), of refugees (Convention on the Status of Refugees of July 28, 1951) and of beneficiaries of humanitarian protection; -identity card of a foreign citizen, identity card – for foreigners whose states have signed intergovernmental agreements on mutual recognition and admission of persons on the basis of internal identity documents (for example: Turkey, Romania, Ukraine, etc.)
How to claim winnings?
Winnings can only be claimed by presenting the identity document under which the player was registered, along with the specific gaming medium that certifies the winnings, within 14 calendar days from the announcement of the gambling results. If the player does not present the specific gaming medium to claim the winnings within the established timeframe, after 90 working days from the announcement of the gambling results, the winnings for which the specific gaming medium has not been presented will become the property of the organizer.
Special conditions for winnings obtained from SLOT.md promotional bonuses
The withdrawal of winnings obtained by using promotional bonuses (including the 100 MDL Bonus and the Welcome Package – up to 5000 MDL + 750 free spins) is only possible after all bonus wagering requirements have been fulfilled and subject to the limits and deadlines set out below.
1. 100 MDL Bonus
- The bonus is intended for new players registering either in the land-based gaming halls or via the promotional banner on SLOT.md or on the LNM.md platform and may be claimed only once, after correctly completing all registration steps.
- To benefit from the offer, the player must access the “Bonuses – Active Bonuses” section and select the “100 MDL Bonus” offer, or directly open the game indicated in the promotion.
- To withdraw winnings obtained by using this bonus, the player must wager an amount equal to 30 times the amount resulting from the use of the bonus (wagering requirement x30).
- The bonus is valid for 7 days from activation. After this period, the bonus and any unused winnings may be cancelled.
- The maximum amount that can be converted into real money after fulfilling the wagering requirements is 100 MDL from the winnings obtained through the use of this bonus.
- Any withdrawal request submitted before completing the wagering requirements will be cancelled until all promotion conditions are fulfilled. The amounts granted within this campaign and any winnings derived from them may be cancelled in case of non-compliance with the bonus terms.
- Individual bets lower than 20 MDL will be fully counted toward meeting the wagering requirements. For wagering purposes, any bet higher than 20 MDL will be treated as a 20 MDL bet.
- The offer is subject to the SLOT.md Terms and Conditions. The company reserves the right to suspend or withdraw the bonus for any player in case of suspected abuse, misuse of the promotion or breach of the rules, as well as to exclude players using multiple accounts.
- SLOT.md reserves the right to modify or cancel the terms and conditions of this offer without prior notice.
2. Welcome Package – up to 5000 MDL + 750 free spins (first 4 deposits)
- The Welcome Bonus is available to all new players for their first 4 deposits made on SLOT.md and is granted only once per user/home address/IP address/device.
- The minimum deposit required to receive the bonuses and free spins included in the Welcome Package is 200 MDL.
- The deposit bonus amount must meet a wagering requirement of x25 and can be used within 7 days from activation.
- Free spins must meet a wagering requirement of x15 and can be used within 7 days from activation. Winnings from free spins are automatically added to the bonus balance after all free spins have been used.
- Any withdrawal request submitted before the wagering requirements (for both bonus and free spins) are fully met will result in the cancellation of the bonus and any winnings generated from it.
- After the 7-day period, if the wagering requirements have not been completed, the remaining bonus and unused winnings may be automatically cancelled.
- Winnings from bets placed with combined funds (cash + bonus) are split proportionally between the cash balance and the bonus balance (for example, for a 20 MDL bet consisting of 10 MDL real cash and 10 MDL bonus, with a 50 MDL win, 25 MDL will be added to the cash balance and 25 MDL to the bonus balance).
- The maximum amount that a player can convert into real money after fulfilling the relevant wagering requirements is 2500 MDL from winnings generated by the free spins and deposit bonuses included in the Welcome Package.
- When calculating wagering, only individual bets of up to 40 MDL will be taken into account. Any higher bet will be counted as a 40 MDL bet for wagering purposes.
- The Organizer reserves the right to suspend the promotion for any or all players, without explanation or prior notice, if the promotion is used in a way that violates the Platform Rules, and to exclude players participating in promotions via multiple accounts.
- The Organizer reserves the right to modify or cancel the terms and conditions of this offer at any time. For any questions regarding this bonus, players may contact the support team at support@slot.md.
What are the terms for payment of winnings?
The payment conditions for winnings are outlined in Article 15 of Law no. 291/2016 regarding the organization and conduct of gambling, which establishes the following payment terms for winnings:
a) 5 working days for amounts up to 10,000 lei;
b) 30 working days for amounts between 10,000 lei and 150,000 lei;
c) 45 working days for amounts between 150,000 lei and 300,000 lei;
d) 90 working days for amounts exceeding 300,000 lei.
How can I find out the amounts deposited and withdrawn during the gaming period?
Inside the gaming halls with money-winning machines, the player must submit a standard request to S.A. "Loteria Națională a Moldovei." The player will be informed of the result of the request review within 30 days.
How can I file a complaint or grievance?
You can submit a complaint in two ways:
1. Directly in the hall – each gaming hall with slot machines of JSC “LNM” has a Complaints Register, which is available upon request.
2. Online – by filling out the form in the Feedback/Complaint section on the official website lnm.md
All complaints are reviewed in accordance with the applicable legislation, and you will receive a response within the timeframe established by law.
How is my personal data protected?
The player benefits from the protection of their rights by the state and by the company in accordance with the provisions of Law No. 133 of 08.07.2011 on the protection of personal data, as well as in accordance with the relevant policy documents related to the gambling sector.
What is a gaming session?
A gaming session is the period of time from the moment the player registers upon entering a gaming hall and receives the specific gaming means, until the presentation of the specific gaming means upon exiting the hall to claim the winnings, regardless of the number of games played with losses or winnings during this period.
How can I quit gambling?
In the gaming halls with cash-winning machines, the player will submit a request to the S.A. "Loteria Națională a Moldovei," asking to discontinue participating in the gambling activities organized by S.A. "Loteria Națională a Moldovei" in the gaming halls with cash-winning machines.
How can the gambling participation ban be lifted?
In the gaming halls with cash-winning machines, the player must submit a request to S.A. "Loteria Națională a Moldovei," asking for the removal of the ban on participating in gambling activities in the gaming halls with cash-winning machines.
Why does the gaming machines don't provide winnings?
In accordance with the requirements of Law no. 291 of 16.12.2016 "On the organization and conduct of gambling," all gaming equipment operating in the gaming halls with cash-winning machines of S.A. "Loteria Națională a Moldovei" have undergone a certification procedure and comply with all the standards established by the applicable normative acts, as well as the technical and statistical parameters declared by the manufacturer of the gaming equipment. Furthermore, once a year, all gaming machines undergo a periodic inspection, and relevant documents are prepared as a result. The inspection and certification procedure is carried out by an accredited body in the presence of the responsible employees of S.A. "Loteria Națională a Moldovei" and the partner company SRL "Novo Investment MLD." Additionally, according to Law no. 291 of 2016 on the organization and conduct of gambling, article 10 mentions that one of the fundamental principles regarding the organization and conduct of these activities is the principle of free consent, which ensures the independence and freedom of the player in deciding whether to participate in a gambling activity. The general rules for organizing and conducting gambling activities establish that participation in gambling is voluntary, and all participants have equal chances of winning.